FAQS
Frequently Asked Questions (FAQs)
Welcome to The Bare Hours FAQ section. Here you’ll find answers to common questions about orders, shipping, and returns.
1. How long does delivery take?
Our standard delivery time is 5–7 business days after order confirmation.
2. Do you deliver all over Pakistan?
Yes, we deliver nationwide across Pakistan.
3. What payment methods do you accept?
We offer convenient payment options. (You can edit this based on your setup — e.g., Cash on Delivery, Bank Transfer, etc.)
4. Can I return or exchange my order?
Yes, you can request a return or exchange within 24 hours of delivery, provided the item meets our return conditions.
5. What is your return policy?
Items must be unused, unwashed, and in original packaging with tags intact. Returns requested after 24 hours will not be accepted.
6. Is an unboxing video required?
Yes, a clear unboxing video is mandatory for any return, exchange, or damage claim. Without this, we cannot process your request.
7. What if I receive a damaged or wrong item?
Please contact us within 24 hours with your unboxing video and order details. We will arrange a replacement or refund after verification.
8. Can I exchange if the size doesn’t fit?
No, we do not accept exchanges or returns for incorrect size selection by the customer. Please check the size chart carefully before ordering.
9. Can I cancel my order?
Orders can only be canceled before they are shipped. Once dispatched, cancellation is not possible.
10. How can I contact you?
You can reach us anytime for support:
📧 Email: thebarehours@gmail.com
📞 Phone/WhatsApp: +92 319 3515529
11. Do you restock sold-out items?
Some items may be restocked depending on demand. Follow us or contact us for updates.
