Refund policy
Return & Refund Policy
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At The Bare Hours, we strive to ensure customer satisfaction. Please read our return and refund policy carefully before making a purchase.
1. Return Eligibility
- Returns or exchange requests must be made within 24 hours of delivery.
- Items must be unused, unwashed, and in original packaging with all tags intact.
- Products that do not meet these conditions will not be accepted.
2. Unboxing Requirement
A clear unboxing video is mandatory for all return, exchange, or damage claims.
- The video must show the package being opened from start to finish.
- Claims without this proof will not be entertained.
3. Non-Returnable Items
We do not accept returns or exchanges in the following cases:
- Incorrect size selected by the customer
- Change of mind after purchase
- Items used, washed, or damaged by the customer
4. Damaged or Incorrect Items
If you receive a damaged or wrong item, please contact us within 24 hours with:
- Your order details
- Unboxing video proof
After verification, we will offer a replacement or refund, depending on availability.
5. Refund Policy
- Refunds (if applicable) will be processed after the returned item is received and inspected.
- Refunds may take 5–10 business days to reflect, depending on your payment method.
- In some cases, we may offer store credit instead of a cash refund.
6. Exchange Policy
Exchanges are only offered for:
- Defective items
- Incorrect items delivered
7. Shipping Costs for Returns
Customers may be responsible for return shipping charges unless the item received was damaged or incorrect.
8. Contact Us
For return or refund requests, please contact us:
📧 Email: thebarehours@gmail.com
📞 Phone/WhatsApp: +92 319 3515529